# UHelp-Support Ticketing System

##### Tickets

1. Tickets
2. Create Ticket
3. All Tickets
4. My Tickets
5. Active Tickets
6. Closed Tickets
7. Assigned Tickets
8. My Assigned Tickets
9. On-Hold Tickets
10. Overdue Tickets

1. Tickets : The total application is based on the ticketing system, where customers can open tickets for their issues and monitor the status of the tickets.
2. Create Ticket : Navigate to the`Admin Panel->Tickets->Create Tickets`.On this “create tickets” page, you’ll see a "New Ticket" form with required fields. Fill in those required fields to create a ticket.

   The "superadmin" or any permitted employee can also create a ticket for their existing customers or for guest users.

3. All Tickets : Navigate to the `Admin Panel->Tickets->All Tickets`.In this “all-tickets” table, the total tickets with different types of status and assigned tickets are displayed in this table.
4. My Tickets : Navigate to the `Admin Panel->Tickets->My Tickets`.On this "my tickets" table, the tickets that are created by superadmin or employees for the customers and guest users are displayed on this table in the respective dashboards.
5. Active Tickets : Navigate to the `Admin Panel->Tickets->Active Tickets`.In this “active ticket” table, only "New Tickets," "In-progress Tickets," and "Re-Open Tickets" are displayed.
6. Closed Tickets : Navigate to the `Admin Panel->Tickets->Closed Tickets`.In this "closed ticket" table, only the "Closed Tickets" are displayed.
7. Assigned Tickets : Navigate to the `Admin Panel->Tickets->Assigned Tickets`.In this "assigned ticket" table, only those tickets are displayed that are assigned by you to other employees.
8. My Assigned Tickets : Navigate to the `Admin Panel->Tickets->My Assigned Tickets`.In this table, only those tickets are displayed in the "my assigned ticket" table the tickets which are assigned by other employees.
9. On-Hold Tickets : Navigate to the `Admin Panel->Tickets->On-Hold Tickets`.In this table, only the "on-hold tickets" are displayed.
10. Overdue Tickets : Navigate to the `Admin Panel->Tickets->Overdue Tickets`. In this table, only the "Overdue tickets" are displayed.

    If the users of an admin panel don’t give a reply to the customer within the mentioned days, the ticket status changes to "overdue."